Client Services

Refunds

The ESJ warranty excludes:
 The warranty effectively excludes loss, damage, or theft, which are standard protections with jewelry insurance.

• This warranty excludes normal wear and tear and/or damage resulting in abuse or water damage.
• The warranty excludes defects or damages resulting from improper use, abuse, alteration, modification and unauthorized interventions which have not been carried out by ESJ, defects or damages resulting from the use of components not recommended by ESJ.

Returns

In order to validate the warranty it is essential to present the ESJ warranty certificate (which is handed to our customers along with the sales receipt at the time of purchase) in any of our showrooms duly completed with date, stamp and signature by ESJ.


We therefore kindly ask that you carefully keep your certificate of authenticity and warranty.


Expenses relating to transportation, including the cost of shipping, insurance and packaging, are the responsibility of the jewelry owner.